Terms of Service

These Terms of Service (“Terms”) govern your institution's access to and use of the FretBox platform, operated by BinaryDots Technologies Pvt. Ltd. (“BinaryDots”, “we”, “us”, “our”). By accessing or using FretBox, your institution agrees to be bound by these Terms.

These Terms apply to the institution as a legal entity. The individual signing the service agreement on behalf of the institution represents that they have the authority to bind the institution to these Terms.

FretBox is a software-as-a-service (SaaS) platform for hostel and residential facility management. Access is granted to institutions under a subscription agreement executed between the institution and BinaryDots.

Credentials (admin logins, API keys, integration tokens) are institution-specific and must not be shared outside authorised personnel. Institutions are responsible for all activity that occurs under their account credentials.

BinaryDots reserves the right to suspend access immediately in cases of suspected security breach, misuse, or non-payment, with notice provided as soon as practicable.

By using FretBox, your institution agrees to:

• Ensure the accuracy and completeness of all data entered into the platform
• Use the platform in compliance with all applicable laws, including India's DPDP Act 2023 and UGC regulations
• Obtain all necessary consents from residents and students for data processing activities conducted via FretBox
• Maintain the confidentiality of administrator credentials and promptly notify BinaryDots of any suspected unauthorised access
• Not use the platform for any unlawful purpose or in any manner that could damage, disable, or impair the platform
• Not attempt to reverse engineer, decompile, or extract the underlying software or algorithms

BinaryDots targets 99.5% monthly uptime for production environments. Scheduled maintenance windows will be communicated at least 48 hours in advance via email and in-app notification.

We are not liable for downtime caused by factors outside our reasonable control, including internet service provider failures, force majeure events, or third-party infrastructure outages. SLA credits, where applicable, are defined in your institution's service agreement.

The FretBox platform — including its software, design, documentation, algorithms, and branding — is the exclusive intellectual property of BinaryDots Technologies Pvt. Ltd. and is protected under applicable Indian and international IP laws.

Institutions retain full ownership of all data they input into the platform. BinaryDots claims no ownership over institutional data, student records, or any content created by the institution's users.

The FretBox name, logo, and associated marks are trademarks of BinaryDots Technologies Pvt. Ltd. and may not be used without prior written consent.

Subscription terms, pricing tiers, billing cycles, and cancellation conditions are defined in the institution's signed service agreement. In the event of a conflict between these Terms and the service agreement, the service agreement prevails.

Upon cancellation or contract expiry, institutions have a 30-day window to export their data. After this window, data is securely deleted and a deletion certificate is issued upon request.

For billing queries or to discuss your subscription, contact business@fretbox.in.

BinaryDots processes personal data (student records, biometric data, financial data) strictly as a data processor on behalf of the institution, which acts as the data fiduciary under India's DPDP Act 2023.

Our data processing practices, security standards, and your rights under the DPDP Act are detailed in our Privacy Policy. A Data Processing Agreement (DPA) is available upon request for institutions requiring formal documentation.

All data is stored on servers located within India. BinaryDots does not transfer institutional data outside India without explicit written consent.

To the maximum extent permitted by applicable law, BinaryDots' total liability to the institution for any claim arising out of or related to these Terms or the platform shall not exceed the subscription fees paid by the institution in the twelve (12) months preceding the claim.

BinaryDots is not liable for any indirect, consequential, incidental, special, or punitive damages, including loss of revenue, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.

Either party may terminate the service agreement in accordance with the notice period specified therein. BinaryDots may suspend or terminate access immediately if the institution breaches these Terms, fails to pay subscription fees, or engages in conduct that poses a security risk to the platform or other customers.

Upon termination, the institution's right to access the platform ceases immediately. Data export and deletion procedures are as described in Section 6.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

BinaryDots may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify institutions of material changes at least 14 days before they take effect via email to the registered institutional contact.

Continued use of the platform after the effective date of updated Terms constitutes acceptance of the revised Terms. If your institution does not agree to the updated Terms, you may terminate your subscription in accordance with your service agreement.

For questions, legal notices, or concerns about these Terms, please contact: