Customer stories
Different campuses.
Connected hostel operations.
From smaller residential colleges to large university campuses, see how institutions bring their rooms, teams and student services together through FretBox.
Among the institutions running FretBox
KIIT University
Thapar Institute
NIT KurukshetraInstitutions running FretBox
KIIT University
Bhubaneswar, Odisha · Deemed University
26,000+ residents · 67 hostels
“Great implementation rollout: Integration with university systems like SAP ERP, Access control for such large scale.”
SOA University
Bhubaneswar, Odisha · Deemed University
Multi-campus residential coordination
IFIM B-School
Bengaluru, Karnataka · Business School
~450 residents
NIT Kurukshetra
Kurukshetra, Haryana · National Institute of Technology
Institutional workflow configuration
Mangalmay Institute
Greater Noida, Uttar Pradesh · Private Institute
Hostel coordination and complaint visibility
Indira University
Pune, Maharashtra · Private University
Hostel operations and resident experience
Customer success — by the numbers
Aggregate outcomes across 55+ deployed campuses
Find your situation.
Testimonials grouped by the outcome that mattered most to each institution.
“Our NAAC assessors asked for Criterion 5 evidence. We exported it from FretBox in 20 minutes. No scrambling, no manual compilation.”
“The grievance redressal audit trail was exactly what the NAAC team needed. Every complaint, every resolution, timestamped and exportable.”
“Student satisfaction with hostel services improved measurably after FretBox. We believe it contributed to our perception score improvement in NIRF 2024.”
“We recovered ₹40L more in the first semester. The automated reminders and real-time reconciliation made the difference. Our CFO was impressed.”
“Reconciliation used to take a week. Now it takes a day. The finance team has time for actual analysis instead of matching spreadsheets.”
“Wardens used to spend 3 hours every morning on attendance and complaint registers. Now it takes 20 minutes. They actually have time to walk the blocks.”
Repeatable regional density across India
38+ named institutions across 6 regions — from a 100-bed hostel to a 28,000-resident campus, each configured to how it already works.
Institutions of different sizes, each with their own rules and residential needs.
- Thapar Institute of Engineering & Technology· 12K residents
- Amritsar Group of Colleges
- DBS Global University
- Universal Group of Institutions
- Sanskriti University
- BIMTECH
- Mangalmay Group of Institutions
- Plaksha University
- Tantia University
- LMTSM
- Innovative Group of Colleges
- KIIT University· 28K residents
- BGU – Birla Global University
- RCM – Regional College of Management
- Aryan Institute of Engineering & Technology
- People's University
- Oriental University
- Jagran Lakecity University
- LNCT Group of Colleges
- LNCT University Bhopal
- SR University· 8K residents
- TRR Institutions
- IFIM Business School
- S.T. Shetty Institute of Technology
- Dr. M.G.R. Educational and Research Institute
- Arise Medical Academy
- MLRITM
- RGMCET
- Anant National University
- MIT Vishwaprayag University
- Indira University
- Goa Institute of Management
- Ganpat University
- Vijaybhoomi University
- NIT Kurukshetra
- Rama Devi Women's University
- VSSUT
- IMI Delhi, Bhubaneswar & Kolkata
From a 100-bed hostel to a 28,000-resident campus — each configured to how it already works.
Trusted by wardens, admins, and deans across India.
10 real voices from the people who run residential campuses every day.
"FretBox has transformed how we manage our residential facilities. The automation in room allotment and fee collection has saved our team hundreds of hours every semester."
Dr. Shobha Shrivastava
Director Student Services
Manav Rachna University
"The platform is intuitive and the support team is always available. Implementation was smooth and our staff adapted to it within days of going live."
Mr. Arun V S
Senior Program Executive
Birla Institute of Management Technology
"FretBox gave us complete visibility into our hostel operations for the first time. The dashboards and reports are exactly what we needed for our NAAC documentation."
Mr. Devesh Sharma
Admin Head
Mangalmay Institute
"Day-to-day operations are so much smoother now. The mobile app means I can handle requests and approvals from anywhere on campus without being tied to a desk."
Mr. Markanday Kumar
Caretaker
Oriental University
"Student welfare has improved measurably since we deployed FretBox. Grievances are resolved faster, and students feel heard because every complaint is tracked to closure."
Mr. Sanjay Kumar Singh Rajpoot
Dean Student Welfare
People's University
"The fee collection module alone has eliminated the chaos of semester-end billing. Everything is automated, reconciled, and auditable — exactly what a hostel admin needs."
Ms. Savita Margale
Hostel Admin
INDIRA University
"We manage thousands of residents across multiple hostels. FretBox gives us a single view of everything — occupancy, fees, complaints, and compliance — in real time."
Mr. Pankaj Pattnaik
Deputy Manager Student Affairs
SOA University
"The biometric integration and security module have made our campus significantly safer. Parents trust us more because they can see their ward's entry and exit records."
Mr. Ashish Singh
Hostel Incharge
Great Lakes Institute, Gurgaon
Hear from university leaders directly.
Savita Margale
Administrator · Indira University
Pankaj Pattnaik
University Leader · SOA University
Devesh Sharma
Administrator · Mangalmay Institute
Video testimonials recovered from original site — links not revalidated. Please verify before publishing.
Customer success is an ongoing journey, not a one-time event.
From your first demo to your fifth year with FretBox, a dedicated customer success team ensures your campus gets maximum value at every stage.
Dedicated onboarding
A named customer success manager works with your team from day one. We configure your workflows, import your data, and train your staff — before go-live.
- Workflow configuration to your policies
- Data migration from existing systems
- Staff training (wardens, admins, cafeteria)
- Go-live readiness checklist
A phased go-live
Basic activation can take two hours once prerequisites are ready. Standard migration and training typically take one week after data preparation; complex integrations follow a separately scoped track. Your CSM is available on call during go-live day to handle any questions in real time.
- Same-day go-live support
- Real-time issue resolution
- Resident app rollout guidance
- First-week check-in call
Continuous improvement
Customer success doesn't end at go-live. Your CSM conducts quarterly reviews, shares best practices from the network, and helps you unlock new modules as your needs evolve.
- Quarterly business reviews
- Best-practice sharing from 55+ campuses
- New module rollout support
- Feedback loops to product team
99% renewal rate
Our renewal rate isn't a vanity metric — it's the result of a customer success model that treats every campus as a long-term partner, not a closed deal.
- Annual contract reviews
- Pricing transparency — no hidden costs
- Priority access to new features
- Reference network participation
99%
Annual renewal rate
~1 week
Standard rollout after data preparation
24×7
Support availability
Institution recommends FretBox to institution.
Over 60% of new FretBox campuses come through direct referrals from existing customers. When a warden or registrar recommends a product to a peer, that's the strongest signal of trust in higher education.
60%+ of new campuses
come through direct institution-to-institution referrals — not ads, not cold outreach.
"We heard about FretBox from NIT Kurukshetra. Their warden told us directly — 'just call them, it works.' That was enough for us."
Hostel Administrator
Central University, North India
"Three universities in our state were already using FretBox. When we visited one of them, we saw the system live. We signed up the same week."
Deputy Registrar
State Technical University
"Our VC mentioned FretBox at a Vice Chancellors' conference. Two other institutions in the room reached out to us afterwards to ask about our experience."
Chief Warden
NIRF Top-20 University
Want to speak with an existing FretBox customer before deciding? Request a peer reference call →
See how FretBox would work for your campus.
A 30-minute walkthrough tailored to your institution's size, existing systems, and hostel workflows.