A Product Of Binary Dots Technologies
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  • info@fretbox.in

Turn customer feedback into actionable insight

Track your real-time business performance with FretBox. Measure customer happiness at every touch-point and act on their insight to secure customer loyalty and grow your business faster.

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How it works

We help you to understand how customers feel at each stage of their customer journey.

1Discover

1Discover

Discover exactly how your customers feel in the moment. Use email, website and mobile-app, social media channels & surveys to get customer feedback at every touch point.

2Measure

2Measure

Measure your business performance insight using your real-time Customer Happiness Score and track your progress over time.

3Manage

3Problems

Manage your customer problems like a champ. Realize them how important their trust is for you, and you are very serious in business by helping them hand to hand.

4Knowledge

4Knowledge

Knowledge is power, and we all agree to it. Empower your customers and team, by sharing knowledge on FretBox. FretBox provide built in knowledge base for the purpose. Our AI BOT engine FretBox will also talk to you, customers and operation / Support teams to share or update this knowledge...

5Communication

5Communication

Send all important communication like Notice / News to customers and Operation / Support teams and keep track of who read it.

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Frequently asked Question

I want to know, My Customers are happy or not?

Customer happiness :)
With FretBox you can receive feedback and suggestion. Improve your service accordingly. Get healthy relationship with your customer. Increase your customer increase your revenue.

My employees are busy and lot customers are in queue?

Make yourself available
Use Fretbot (Chatbot) your digital assistant and provide instant support to your customer 24*7.

Stuck in prioritising complaints?

Balancing is an art
Get fretbox. This will help you to prioritise.Do the most important thing first

I want to give support in customer’s own language?

Multilingual communication
Fretbox is multilingual. Customer can use this with their own language.

My customers are complaining on various forums and social media. How to manage that all together?

Multichannel integration
Try fretbox get multichannel support. Receive complaints; inquire via Social Media, E-mail, S.M.S. and call.

I need more features with FretBox to enhance my business model. Will FretBox do that?

Your personal FretBox
100% yes. FretBox will be the way you want it to be. Discuss with our team.