A Product Of Binary Dots Technologies

Turn customer feedback into actionable insights!

Track your real-time business performance with FretBox. Measure customer happiness at every touchpoint and act on their insights to establish customer loyalty and grow your business faster.

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How it works

We help you to understand how customers feel at each stage of their customer journey.

1Discover

1Discover

Discover exactly how your resident feels at every moment. Use our Mobile / Web applications to get customer feedback/survesy at every touchpoint.

2Measure

2Measure

Measure your business performance insight using your real-time Customer Happiness Score and track your progress over time.

3Manage

3Problems

Manage your customer problems like a champ. Realize them how important their trust is for you, and you are very serious in business by helping them hand to hand.

4Knowledge

4Knowledge

Knowledge is power, and we all agree to it. Empower your customers and team, by sharing knowledge on FretBox. FretBox provide built in knowledge base for the purpose. Our AI BOT engine FretBox will also talk to you, customers and operation / Support teams to share or update this knowledge...

5Communication

5Communication

Send all-important communication like Notice / News to customers and Operation / Support teams and keep track of who read it.

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Frequently asked Question

How do I know whether my customer is happy or not?

CUSTOMER HAPPINESS 😃
With FretBox, you can receive feedback and suggestions digitally which helps you to improve your services accordingly. All their complaints, feedback and suggestions are recorded on a platform from where it is easy to gauge their satisfaction levels.

My employees are sometimes over-burdened with work and there is nobody to address customer complaints. How can Fretbox help me?

FRETBOX DIGITAL ASSISTANT 👨‍💻
The Fretbot which is your personalised chatbot provides you with digital assistance and instant support to your customers 24*7.

Being a management committee member managing a lot of societies at once, I often find it difficult to prioritise complaints. How can this issue be resolved with Fretbox?

BALANCING IS AN ART ⚖️
Fretbox helps you to prioritise the complaints received from residents in real time and makes sure that the most important tasks are catered to first, ensuring that your residents are need not worry about them anymore.

My customers are complaining on various forums and social media. How do I manage all of those complaints at one place?

MULTICHANNEL INTEGRATION
With Fretbox, you can now avail multi-channel integration where you would be able to receive complaints and enquiries via social media, S.M.S, e-mails or calls, all at one place.

Is Fretbox multi-lingual?

MULTILINGUAL COMMUNICATION
Fretbox is multilingual with customers getting to choose from English, Hindi and Marathi. The Arabic version is set to be introduced later this year.

Can I personalize my business with additional features using Fretbox?

YOUR PERSONAL FRETBOX 😎
Fretbox will customise and personalise your business for you, just the way you want it. Just fill up a form and get in touch with us and we would love to help you out.